Refund policy

We have a 14-day return and exchange policy, which means you have 14 days after receiving your item to request a return or exchange.

To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You may return or exchange via mail or by visiting us in-store.

For mail returns, start a return by contacting us at info@crystalwellness.com.au. If your return is accepted, please mail item(s) back to:

Crystal Wellness

Shop 1/360 Oxford Street

Bondi Junction, NSW 2022

Any return shipping costs are at your expense. We strongly recommend using a tracking number or purchasing shipping insurance. We are not liable for items that go missing in the mail.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@crystalwellness.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

We pack every order with utmost care to ensure they arrive in their original condition. However, we cannot guarantee the treatment of parcels in the mail service and may not cover the cost for goods that arrive damaged in the mail. As such, we always recommend you pay for insurance, in particular, when the item is fragile or bulky.

Jewellery Care Disclaimer

Claw-set rings and natural gemstones require gentle wear. Stones may loosen or fall out if exposed to impact, pressure, or daily activities. We recommend removing jewellery during work, household chores, exercise, and sleep. Loss or damage resulting from wear, handling, or accidental impact is not covered under our refund or replacement policy.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.