FREE SHIPPING for orders above $60 within Sydney metro area
Shipping
Flat Rate Shipping $5 with the following exceptions for shipping to
Insurance
For orders of high value, please indicate if you would like shipping to be insured and we will contact you to organise.
International orders
Please email us or send us a message so we can assist you
Capped postage
To give you peace of mind when make bulk purchases, we offer capped postage for some parts of Australia. Yes, buy as many items as you like, the maximum postage you pay is $5 if less than $60 & free shipping for above $60 within NSW. ACT, Melbourne & Brisbane $14 for Adelaide & other parts of VIC, $25 for other parts of SA & QLD.
Sydney (Australia post zone N1) includes postcodes 1000-2263, 2500-2530, 2555-2574, 2740-2786 and 2890.
Melbourne (zone V1) includes postcodes 3000-3220, 3335-3341, 3425-3443, 3750-3811, 3910-3920, 3926-3944, 3972-3978, 3980-3983 and 8000-8999.
Brisbane (zone Q1) includes postcodes 4000-4299, 4500-4549, 9000-9299, 9400-9596 and 9700-9799
Adelaide (zone S1) includes postcodes 5000-5199 and 5800-5999.
Capped postage does not apply to Norfolk Island, WA, NT and TAS.
When will you post my items?
Australia post pick up from us around 3pm on Mondays, Wednesdays and Fridays only, excluding public holidays. To be included in the same day dispatch, payment needs to be received before 1pm.
When could I receive my items?
After dispatch from our warehouse, usually Sydney customers can receive within 1 to 2 business days, Melbourne & Brisbane about 2 to 3, most other area within Australia is about 3 to 6 business days.
Please check your delivery time at Australia post website http://auspost.com.au/apps/domestic-parcel.html
If the parcel didn't turn up within the desired time frame, please contact us. You can send us an email, or leave text message through mobile 0402041242. Please ensure your email address is correct and complete so that we can get back to you.
Unfortunately, we are not in a position to guarantee the delivery time. We can only guarantee when we send them. Once hand over the parcel to Australia post, we have no control of it. Though rarely happened, at times Australia post can be late.
What postage options do you offer?
We offer registered and regular postage. Registered post is highly recommended.
I need this item urgently, can you post express?
Yes, we do Express Post, please contact us thru email or text us on 0402041242.
Do you ship to overseas?
Yes, we ship worldwide. Please contact us. You can send us an email, or leave text message through mobile 0402041242.
Please ensure your email address is correct and complete so that we can get back to you.
What international shipping options do you have?
Australia Post Registered International: Delivery within approximately 3 to 10 business days worldwide.
Australia post Express Courier International: Premium service, delivery within approximately 2 to 4 business days worldwide.
Above delivery times are between metropolitan areas of major cities, excludes time in customs if applicable and may be subject to delay due to causes outside of Australia post's control.
Returns
We accept exchanges within 14 days of you receiving your purchase.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being exchanged. Himalayan Salt products, Earrings and Sale items cannot be exchanged.
Exchanges
If you need to exchange your item, send us an email at: crystalwellness2@gmail.com or send your purchased products to: Shop 1/360 Oxford Street New South Wales AU 2022
You are responsible for all shipping costs and non-refundable.or alternatively you can bring the item to our store at the same address in person.
If you are shipping an item to us, we strongly recommend using a tracking number or purchasing shipping insurance. We are not liable for items that go missing in the mail.
Shipping
Flat Rate Shipping $5 with the following exceptions for shipping to
- Regional areas
- PO box, lock bags and parcel lockers
- For bulky or heavy orders that can introduce additional shipping costs
Insurance
For orders of high value, please indicate if you would like shipping to be insured and we will contact you to organise.
International orders
Please email us or send us a message so we can assist you
Capped postage
To give you peace of mind when make bulk purchases, we offer capped postage for some parts of Australia. Yes, buy as many items as you like, the maximum postage you pay is $5 if less than $60 & free shipping for above $60 within NSW. ACT, Melbourne & Brisbane $14 for Adelaide & other parts of VIC, $25 for other parts of SA & QLD.
Sydney (Australia post zone N1) includes postcodes 1000-2263, 2500-2530, 2555-2574, 2740-2786 and 2890.
Melbourne (zone V1) includes postcodes 3000-3220, 3335-3341, 3425-3443, 3750-3811, 3910-3920, 3926-3944, 3972-3978, 3980-3983 and 8000-8999.
Brisbane (zone Q1) includes postcodes 4000-4299, 4500-4549, 9000-9299, 9400-9596 and 9700-9799
Adelaide (zone S1) includes postcodes 5000-5199 and 5800-5999.
Capped postage does not apply to Norfolk Island, WA, NT and TAS.
When will you post my items?
Australia post pick up from us around 3pm on Mondays, Wednesdays and Fridays only, excluding public holidays. To be included in the same day dispatch, payment needs to be received before 1pm.
When could I receive my items?
After dispatch from our warehouse, usually Sydney customers can receive within 1 to 2 business days, Melbourne & Brisbane about 2 to 3, most other area within Australia is about 3 to 6 business days.
Please check your delivery time at Australia post website http://auspost.com.au/apps/domestic-parcel.html
If the parcel didn't turn up within the desired time frame, please contact us. You can send us an email, or leave text message through mobile 0402041242. Please ensure your email address is correct and complete so that we can get back to you.
Unfortunately, we are not in a position to guarantee the delivery time. We can only guarantee when we send them. Once hand over the parcel to Australia post, we have no control of it. Though rarely happened, at times Australia post can be late.
What postage options do you offer?
We offer registered and regular postage. Registered post is highly recommended.
I need this item urgently, can you post express?
Yes, we do Express Post, please contact us thru email or text us on 0402041242.
Do you ship to overseas?
Yes, we ship worldwide. Please contact us. You can send us an email, or leave text message through mobile 0402041242.
Please ensure your email address is correct and complete so that we can get back to you.
What international shipping options do you have?
Australia Post Registered International: Delivery within approximately 3 to 10 business days worldwide.
Australia post Express Courier International: Premium service, delivery within approximately 2 to 4 business days worldwide.
Above delivery times are between metropolitan areas of major cities, excludes time in customs if applicable and may be subject to delay due to causes outside of Australia post's control.
Returns
We accept exchanges within 14 days of you receiving your purchase.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being exchanged. Himalayan Salt products, Earrings and Sale items cannot be exchanged.
Exchanges
If you need to exchange your item, send us an email at: crystalwellness2@gmail.com or send your purchased products to: Shop 1/360 Oxford Street New South Wales AU 2022
You are responsible for all shipping costs and non-refundable.or alternatively you can bring the item to our store at the same address in person.
If you are shipping an item to us, we strongly recommend using a tracking number or purchasing shipping insurance. We are not liable for items that go missing in the mail.